Privacy policy

1. Who this is about

This policy covers the people who use this website and the people who have an AegisX account. Visitors of websites protected by AegisX are covered by the data processing terms: for them we act on behalf of the site owner.

2. This website

aegisx.network does not use analytics or advertising trackers. It stores two preferences in cookies: the colour theme (aegisx_theme) and the language (aegisx_lang). Pages load current prices and contacts from my.aegisx.network; like any web server, it sees your IP address in that request.

When you use the site check, we process the domain you enter and your IP address to limit the number of checks; results are kept in memory for ten minutes. When you send an abuse report, we keep what you sent, your email and your IP address to handle it.

3. Your account

When you create an account, we process:

• your email address, name and, if you give it, company name;
• your password, stored only as a hash, and two-factor settings;
• your team members and their roles, the activity log of the account;
• your balance, payments and plans;
• support tickets and the files you attach;
• if you connect it, the Telegram chat that receives notifications.

We use this to provide the service, to keep the account secure, to bill you and to answer you. We email you about your account, security and billing; we do not send advertising without your consent.

4. Payments

Balance top-ups in cryptocurrency go through a payment processor. We receive the amount, the currency and the payment status; we never receive keys or wallet access.

5. How long we keep data

• Account data: while the account exists, and up to 90 days after it is deleted (backups).
• Payment records: as long as accounting rules require.
• Security and activity logs of the account: up to one year.
• Support tickets: while the account exists.
• Abuse reports: up to two years after they are handled.

6. Who else sees it

We do not sell personal data. It is processed on our own servers and by providers we need to run the service: data centres that host our servers, the email service that delivers our messages, the payment processor and Telegram if you connect it. We disclose data to authorities only when the law requires it.

7. Your rights

You can ask us to give you a copy of your data, correct it, delete it, limit its use or move it to another service, and you can object to processing. Most of it you can change yourself in the dashboard. Write to support@aegisx.network; we reply within 30 days. You may also complain to the data protection authority where you live.

8. Security

Connections are encrypted, passwords are stored as hashes, secrets in our systems are encrypted, and access to production servers is limited to the people who run them. If a breach affects your data, we tell you without undue delay.

9. Changes

We publish changes to this policy on this page with the date. Important changes are announced to account owners by email.